Refund Policy - Shhe Foods Private Limited

At ShheFoods, we strive to provide our customers with the finest Makhana snacks. If you are not entirely satisfied with your purchase, we're here to help. Please review our refund policy below:

1. Eligibility for Refund:

• To be eligible for a refund, the product must be returned within [number of days] days of the original purchase date.
• The product must be in its original packaging, unopened, and in the same condition as when you received it.
• Any product that is damaged, opened, or shows signs of use will not be eligible for a refund.

2. How to Initiate a Refund:

• To initiate a refund, please contact our customer support team at [customer support email] within [number of days] days of receiving your order.
• Provide your order number, a brief explanation of the reason for the refund, and any supporting photographs if applicable.

3. Refund Process:

• Once your request is received and approved, we will provide you with instructions on how to return the product.
• Please ship the product back to us in its original packaging, along with a copy of the order confirmation.
• Upon receiving the returned product and inspecting it, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

4. Shipping Costs:

• Shipping costs incurred for returning the product are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Incorrect Products:

• If you receive a damaged or incorrect product, please contact us immediately. We will arrange for a replacement or refund, including any applicable shipping costs.

6. Late or Missing Refunds:

• If you haven’t received a refund within the specified timeframe, first check your bank account. Then contact your credit card company or bank, as there may be processing time before the refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us.

7. Changes to Refund Policy:

• ShheFoods reserves the right to modify or amend this refund policy at any time. Any changes will be effective immediately upon posting on the website.

If you have any questions or concerns about our refund policy, please contact our customer support team . We appreciate your understanding and cooperation.