Your cart is empty.
Return-Refund and Shipping Policy
Refund Policy of ShheFoods Pvt Ltd
At ShheFoods, we are dedicated to providing you with premium Makhana snacks. If you are not entirely satisfied with your purchase, we are here to assist. Please review our updated refund policy below:
1. Eligibility for Refund:
The product must be returned within 2 days of the original purchase date.
The product must be in its original packaging, unopened, and in the same condition as when it was delivered.
Products that are damaged, opened, or show signs of use will not qualify for a refund.
2. How to Initiate a Refund:
Contact our customer support team at shhefood@gmail.com or call +918789352088 within 2 days of receiving your order.
Provide your order number, a brief explanation for the refund request, and, if applicable, supporting photographs.
3. Refund Process:
After your refund request is received and approved, we will share instructions for returning the product.
Ship the product back in its original packaging along with a copy of the order confirmation.
Once we receive and inspect the product, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed, and the amount will be credited to your original payment method within 7 business days.
4. Shipping Costs:
Shipping costs for returning the product are non-refundable.
If a refund is approved, the cost of return shipping will be deducted from the refund amount.
5. Damaged or Incorrect Products:
If you receive a damaged or incorrect product, please contact us immediately at shhefood@gmail.com or +918789352088.
We will arrange for a replacement or refund, including any applicable shipping costs.
6. Late or Missing Refunds:
If you haven’t received a refund within the specified timeframe:
Check your bank account and contact your credit card company or bank for processing details.
If you still have not received the refund, contact us at shhefood@gmail.com or +918789352088.
7. Changes to Refund Policy:
ShheFoods reserves the right to amend this refund policy at any time. Changes will take effect immediately upon posting on the website.
For questions or concerns, reach out to our customer support team at shhefood@gmail.com or call +918789352088.
---
Return Policy of ShheFoods Pvt Ltd
At ShheFoods, customer satisfaction is our top priority. If you wish to return a product, please follow our return policy guidelines.
1. Eligibility for Return:
Products are eligible for return within 2 days of the original purchase date.
The product must be in original, unopened packaging and in the same condition as when received.
Returns are not accepted for damaged, opened, or used products.
2. How to Initiate a Return:
Contact our customer support team at shhefood@gmail.com or call +918789352088 within 2 days of receiving your order.
Share your order number and the reason for the return.
3. Return Process:
After approval, you will receive instructions for returning the product.
Ship the product to the provided return address, ensuring it is securely packed in its original packaging.
Include a copy of your order confirmation inside the package.
4. Return Shipping Costs:
The customer is responsible for return shipping costs.
If the return is due to our error (e.g., wrong or damaged product), we will cover the shipping charges.
5. Refund for Returned Products:
Once the returned product is received and inspected, we will notify you of the approval or rejection of a refund (if applicable).
Refunds for approved returns will be processed within 7 business days.
For any queries or assistance, please contact us at shhefood@gmail.com or +918789352088
Shipping Policy of ShheFoods Pvt Ltd
At ShheFoods, we ensure that your favorite Makhana snacks are delivered safely and promptly. Please review our shipping policy to understand our terms and conditions for processing and delivering your orders.
---
1. Order Processing Time:
All orders are processed within 1-2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
---
2. Shipping Charges:
Shipping charges are calculated based on the weight, size, and delivery location of your order.
The minimum shipping fee is ?25, and it increases based on the order details.
Exact shipping charges will be displayed at checkout before payment confirmation.
---
3. Shipping Time:
Delivery timelines depend on the destination:
Standard Delivery: 5-7 business days.
Express Delivery: 2-3 business days (where available).
Delays may occur during high-demand periods, public holidays, or due to external factors like weather or logistical challenges.
---
4. Delivery Locations:
We ship to all locations across India. International shipping is not currently available.
Remote or non-serviceable areas may incur additional delivery time or charges, which will be communicated at checkout.
---
5. Order Tracking:
Once your order is shipped, you will receive an email or SMS with a tracking number and link to track your package.
---
6. Incorrect Shipping Address:
Please ensure the shipping address provided is accurate and complete.
ShheFoods is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
If you need to update your address after placing an order, contact us immediately at shhefood@gmail.com or +918789352088.
---
7. Damaged or Lost Shipments:
If your shipment arrives damaged, contact us within 24 hours of receiving the order. Provide photographs of the damaged product and packaging for verification.
If a shipment is confirmed lost, we will provide a replacement or refund after investigation with the courier.
---
8. Unsuccessful Delivery Attempts:
If delivery fails due to customer unavailability or incorrect address, the package may be returned to us.
Re-delivery will incur additional shipping charges.
---
9. Changes to Shipping Policy:
ShheFoods reserves the right to modify this shipping policy at any time. Changes will take effect immediately upon posting on our website.
For further inquiries, please contact us at shhefood@gmail.com or call +918789352088.